HERE IS A REPLY FROM THE OMBUDSMAN OFFICE. I WOULD LIKE TO SHARE WITH THE FORUM USERS
Regarding your e-mail dated december the 21st, we inform you that the Ombudsman
is High Commissioner of Parlament appointed by it to defend the rights
established in Part I of the Constitution, for which purpose he may supervise
the activities of the Administration and report thereon to Parliament. He shall
exercise the functions entrusted to him by the Constitution and this Act.
The Ombudsman may instigate and pursue, ex officio or in response to a request
from the party concerned, any investigation conducive to clarifying the actions
or decisions of the Public Administration and its agents regarding citizens, as
established in the provisions of Article 103.1 of the Constitution and the
respectful observance it requires of the rights proclaimed in Part I thereof.
The Ombudsman has authority to investigate the activities of Ministers,
administrative authorities, civil servants and any person acting in the service
of the Public Administration.
All complaints submitted must be signed by the party concerned, giving his name
and address in a document stating the ground for the complaint, on ordinary
paper and within a maximum of one year from the time of becoming acquainted
with the matters giving rise to it.
You can write your complaints in english, but all our communications will be in
Advisor of the Information and Registry office.