Phone lines for landline and internet………..nightmare!!

[Anonymous]

Sorry if this has been covered before but I’m having trouble getting a phone line installed. There are some people on my complex with landlines but the most recent apartments to be built have been ignored. I’ve been onto my president numerous times as have other owners only to be told that they won’t do it as it means digging up the road again. It’s been almost 2 years now I’ve had the property and have subsequently lost rental income due to no internet access. Any ideas?

[Anonymous]

Not sure where you are, but most apt. b locks have the tubing pre-installed, so they just pull the wires through to your apt. Just contact telefonica.

Or try iberbanda wi-fi

Ian

[katy]

Heard of lots of people in the same predicament, telefonica doesn’t have the infrastructure to cope with all the new developments. Don’t bother with the President, just keep ringing telefonica, you can get an English speaker.

[Anonymous]

Thanks for info. I have found out that Telefonica have an English website which may be easier than dealing directly in Spain so I’ve passed all my enquiries to them now, just waiting for a response.

[Melosine]

Sadie777

Not wishing to dampen your hopes but my experience with Telefonica in English was just empty promises and account debited about 90 euros!!!
Personally would never bother with them again.

[Anonymous]

Would it just be easier to use a laptop and WI-FI rather than bother with a phone line then? Melosine, what did you do in the end?

[Melosine]

Was very fortunate in that in a nearby town a telecomuniciones opened and within 24 hours of contacting them I was connected.
These Spanish businesses now springing up all over Spain. Cost of connections for phone lines and internet are about 400 euros. Monthly fees about 40 euros inclusive of all local calls free.
Have had brilliant after sales service as well.
So if possible go this route and forget about Telephonica. For when you do eventually get a phone line you will still have to wait, sometimes months, for broadband.

[Anonymous]

I think Telefonica in English is a separate company. When I last read the small print I came to that conclusion anyway. Hey if you think your having trouble getting connected, wait till you want disconnecting then the fun starts 😆

[Anonymous]

I know that Telefonica can be a nightmare but our experience for phone line and internet was suprisingly good! We live in a new build apartment block and went to the telefonica mobile phone shop at the Carrefour supermarket to request connection etc. They gave us the tariffs then telephoned through to Telefonica. We were contacted on our mobile 2 days later and the line was connected and WiFi set up 3 days later (on a Sunday!)
As a previous forum member said, apartment blocks should have the system pre-installed, its just a matter of connecting the wiring for your apartment, it took less than an hour. Good Luck.

[Author]

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