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The forum users are aware from my previous posting that I was refused boarding on a flight to Italy. As I was told that I had suspected/fraudulent use of my debit card. This was not the case. At the advise of my bank I had renewed my card with a new issue number & the three security code.
I had booked a single ticket to Malaga for the 11th December 08, for the 10.50, flight. Reported at the check in around 09.00 and was advised to
go to the so called easyjet help desk. I was once again told that my card was used fraudently and the flight confirmation was not valid.I told the staff that my card is not a fraudulent one & in fact I had this problem back in October & since than I have travelled on the card with BA & Ryanair. Easyjet was not accepting & I had to buy another ticket with cash as they will not accept any other card from me.
I was given my boarding card and asked to proceed to gate 102. When I reached gate 102, the first flight of the day that was due to leave around 06.40, was still there with gates shut and all passenger on board. The time at this point was around 09.45. ( On the day there was weather problems and all flights were grounded, infact the first Easyjet flight to Geneva took of in my presence )
I spoke to the Easyjet staff, about the state of play, who said to me that my flight will not be leaving for at least four hours hours as the first flight that was stranded on gate 102 has to go to Malaga & return & than it will be my flight,bearing my flight no.
In view of the above I went to have breakfast at “Garfunkel’s” it must
have taken me around fifteen minutes, As as I finished my breakfast I looked at the screen, which indicated that I should proceed to gate 45c. This was about five to seven minutes walk from Garfunkel’s restaurant. Once I reached gate 45c. I was told that my flight had left & my luggage had been off loaded. I told Easyjet staff that there was no call, the screen did not say last call, final call etc. The staff suggested that I should go back to the so called Easyjet help desk & collect my luggage.The so called easyjet staff were of no help and along with me there
was a another lady who had to see her children in Malaga was totally distraughted, crying as she had no money to purchase another ticket. In the presence of Easyjet staff I offered to pay for her ticket. However Easyjet were not accomodating her.At the so called help desk they, Easyjet staff were aggresive & blame all & sundry except easyjet & were not shifting their position. I than flew the following day with Monarch.
It should be noted that the check in staff for easy jet are subcontractors, the help desk are subcontractors, the so call centre called Easy Experience are also subcontractors. They will tell at each stage that they do not work for Easyjet as they are subcontractors they cannot put you through to any one at easyjet.
Easyjet, contractors are eastern Europeans who are neither trained or have the sensitivity to deal with passengers in a given set of circumstances.
In the end I paid for my ticket three times once original, than cash at the airport & finally with Monarch and lost one day & all the stress & aggro on a day that I had left home at 05.30 with no coffee/tea etc.
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No need to worry – easyjet are as good and bad as any other airline.
You are responsible for being at the gate on time – the fact that only 2 of you missed the flight means that about 140 people didn’t. A lot of airports don’t announce – thats an airport problem not an easyjet problem.
My worst experience was with BA. I was flying from Glasgow to Amsterdam for an important meeting and had changed from easyjet to BA as i needed a “proper and reliable” airline.
3 hours before my flight BA phoned me up (lucky i had my mobile turned on and not in a meeting) and told me flight cancelled for lack of demand and had to catch the 30 minutes later BA flight from Edinburgh (they did not pay for the taxi). Needless to say it was late so i missed my connecting (BA) flight from Birmingham. Needless to say the B*stards didn’t delay the connecting flight for 10 minutes for one of their gold card members who had told them of the flight’s importance.
So getta life. All airlines treat you like pooh 1% of the time.
Easyjet charge you half the price of BA for the same priviledge. So they’ll probably screww up twice as much.
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Arabab: Yes, it was from Gatwick. The idea is not to worry people but warn people.
Ashton Dev: You are indeed right that it could happen with any airline.
The thing that matters is how does the company deals with issues & how by not dealing with them in a timely & problem solving manner it could perpetuates into other related issues. If the staff simply takes a line right across that we are subcontractors & not Easyjet than this further exasipate the situation, when you are trying to resolve matters against the clock.As, my posting stated that firstly, my flight confirmation was refused, this took a long time & was not resolved, until I finally bought another ticket in cash. I was than given a boarding card and told to go to gate 102, (I had no hand luggage ) the flight waiting at gate 102, was not my flight and was told by Easy jet staff that my flight will not take off for at least four hours as the first one for the day to Malaga had not left by than.
Furthermore after my breakfast, I looked at the flight screen and it stated the flight boarding gate 45C, no last call or final call etc were displayed. It may be possible that other passengers who boarded the plane were given the correct boarding card and the two of us who were left stranded, were given the incorrect boarding card. The other lady had also to deal with the so called customer help desk as she had to pay excess baggage before she could have boarded.
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shakeel – I too flew with Easyjet on the 11th Dec but from Gib to Gatwick. As you say, the airport was in a disgraceful mess that day because there was ice on the single runway ! This was the airport operator’s fault BAA and not the airlines. It took BAA several hours to get the airport running and presumably fouled up many schedules.
I was expecting to take off from Gib at 7pm but left over 3 hours late. The EasyJet flight to Gib was the same aircraft that did the return journey to Gib for the morning flight.
I was informed about the problems at Gib and had also independently checked online with BAA showing aircraft departures and arrivals.Now I would make fllg comments on your own experiences at Gatwick:
1. You used the same CC that had not made it through the EasyJet accounting procedure in October, albeit with a different number. After your experiences in October I think you should have verified with EasyJet that your booking was this time ‘kosher’ and had been processed correctly before getting to Gatwick on the 11th.
2. The reason for the change of take off plan would presumably be because Easyjet had to take extraordinary actions to get their passengers away and had switched aircraft. This may have been decided at the very time you asked ground staff at gate 102? This kind of decision can be made at any time, hence the need to be vigilant in these circumstances when there is general chaos at an airport. Stick like a limpet to other passengers who are travelling on the same flight.
However you do not make it clear that you had verified that your flight NUMBER was clearly displayed on the TV screens and that these screens showed the Gate Number 102 then later 45c.
Surely these TV screens will not only show the destination MALAGA but also the scheduled departure time and the gate number. This is what I do not understand.I really think that you need to pursue your Bank card problem with EasyJet and establish why this Bank is not recognised and find out why they take your money yet disallow you a boarding card. Bizarre.
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Hi Costa light:
My comments are in block capital. I am not shouting at you.
This was the airport operator’s fault BAA and not the airlines. It took BAA several hours to get the airport running
AGREE. HOWEVER THE AIRLINES & BAA ARE WORKING IN TANDEM. AIRLINES AT TIMES LIKE THIS HAS TO BE ACCOMODATING AS I & YOU WILL NOT HAVE ACCESS TO INFO THAT THEY ARE PRIVY TO.
I was expecting to take off from Gib at 7pm but left over 3 hours late. The EasyJet flight to Gib was the same aircraft that did the return journey to Gib for the morning flight.
SAME KIND OF INFO WAS GIVEN TO ME THAT THAT FLIGHT AT THE GATES I.E. THE 06.50, WOULD GO TO MALAGA & RETURN & IN THIS INSTANCE THE FOUR HOUR TURN AROUND WAS PLAUSIBLE.
I was informed about the problems at Gib and had also independently checked online with BAA showing aircraft departures and arrivals.
I HAD NO ACCES TO A COMPUTER. IF EASYJET HAS NOT MESSED UP MY BOOKING, I COULD HAVE USED THE TIME IN A MORE CONSTRUCTIVE MANNER
Now I would make fllg comments on your own experiences at Gatwick:
1. You used the same CC that had not made it through the EasyJet accounting procedure in October, albeit with a different number. After your experiences in October I think you should have verified with EasyJet that your booking was this time ‘kosher’ and had been processed correctly before getting to Gatwick on the 11th.
I DID SEND THEM AN E.MAIL PRIOR NO REPLY. EASY JET HAS THE TENDENCY TO DENY THINGS AND BASICALLY ALL WHOLE WORLD IS AT FAULT, EXCEPT EASYJET. HOWEVER IF THEY ISSUE YOU A CONFIRMATION THAN THAT SHOULD BE GOSPEL. OTHERWISE THE CONFIRMATION IS NOT WORTH THE PAPER ITS WRITTEN ON AND ANY PASSENGER GOING TO THE AIRPORT WILL NOT KNOW THAT HE/SHE WILL FLY OR NOT.
2. The reason for the change of take off plan would presumably be because Easyjet had to take extraordinary actions to get their passengers away and had switched aircraft.
YES, THIS IS PROBEBLY, WHAT HAPPENED.
This may have been decided at the very time you asked ground staff at gate 102? This kind of decision can be made at any time, hence the need to be vigilant in these circumstances when there is general chaos at an airport. Stick like a limpet to other passengers who are travelling on the same flight.
I COULD NOT STICK TO ANY PASSENGERS, AS WHILST THEY MAY HAVE ON LINE BOARDING CARD & THE REMAINING HAD CHECKED WHEN I WAS TRYING TO SORT OUT MY CREDIT CARD ISSUE.I WAS VIGILENT & THE ONLY TIME THAT I TOOK MY EYE OFF WAS WHEN I WAS HAVING BREAKFAST AS THERE WAS NO SCREEN AT “GARFUNKELS” .
However you do not make it clear that you had verified that your flight NUMBER was clearly displayed on the TV screens and that these screens showed the Gate Number 102 then later 45c.
YES, MY FLIGHT NO WAS CLEARLY DISPLAYED AS 45C. IT DID SAY THAT I SHOULD GO TO 45C, IT DID NOT SAY LAST CALL , FINAL CALL ETC. ONCE I WAS THERE THE LUGGUAGE HAD BEEN OFF LOADED OF MYSELF & ANOTHER LADY.
Surely these TV screens will not only show the destination MALAGA but also the scheduled departure time and the gate number. This is what I do not understand.
YES, IT DID SHOW THE DEPARTURE TIME. GATE NO AND TO GO TO THE GATE. AS THE FLIGHT HAD LEFT, IT SHOULD HAVE BEEN EITHER TAKEN OFF THE SCREEN OR SAID FLIGHT DEPARTED ETC.THE TIME IT HAD TAKEN FROM GARFUNKELS AND ME NOTICING THAT MY FLIGHT IS BOARDING GATE 45C WAS AROUND SEVEN MINUTES. IT NOT POSSIBLE THAT IN SUCH SHORT TIME THE SCREEN HAS GONE TO FINAL CALL & LUGGUAGE TAKEN OFF.
I really think that you need to pursue your Bank card problem with EasyJet and establish why this Bank is not recognised and find out why they take your money yet disallow you a boarding card.
MY BANK IS HSBC, I HAD TAKEN THIS ISSUE WITH THEM IN OCTBER & THEY HAD CONFIRMED THAT THERE IS NOTHING WRONG WITH MY CARD & EASYJET WHO CLAIMS THAT THERE IS A FRUAD SHOULD GET IN TOUCH WITH THE BANK. EASYJET SAYS ITS NOT THEIR PROCEDURE.
MY, POINT IS THAT IF YOUR DEALING WITH AN ORGINZATION WHO SAYS THAT ARE SUBCONTRATORS & ARE NOT EASYJET & IN ADDITION THEIR REPLY TO E.MAILS ARE FOUR TO FIVE DAYS LATE & IS AWAY FROM THE SUBJECT MATTER. WHO DO YOU SPEAK TO.
Bizarre.
YES, I HAVE TAKEN EASYJET TO THE SMALL CLAIMS COURT FOR THE OCTOBER, DENIAL OF BOARDING & THIS WILL BE THE SECOND ONE. IF THERE IS NO ONE YOU CAN DEAL WITH THEM, THAN SMALL CLAIMS COURT BECOMES A CONDUIT BETWEEN A CUSTOMER & THE COMPANY.
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Forum users can check this site
out.http://www.airlinequality.com/Forum/seats.htm -
The distance between Gates 102 and 45c is quite far.
Did you consult the TV screens in the departure lounge to double check after you obtained your boarding pass ? If two or more flights are shown going to Malaga, did you verify that your own flight No and Departure time was on the TV screen or did you solely take it for granted that the person handing you the boarding card was correct ? Bearing in mind that hundreds of passengers were waiting on that morning and there was such disruption ?
In my experience, the screens at Departure lounges do show correct information ? -
The distance between Gates 102 and 45c is quite far.
YES.
AT GATE 102 WAS THE EARLIER FLIGHT. MY BOARDING CARD SHOWED GATE 102. SO EITHER THE CHECK IN STAFF MADE A MISTAKE & SHOULD HAVE STATED GATE 45C OR MY FLIGHT WAS ALSO SUPPOSE TO DEPART FROM GATE 102. AS I WAS SENT TO GATE 102 & ONLY TO BE TOLD THAT I HAVE FOUR HOURS UNTIL MY FLIGHT,
Did you consult the TV screens in the departure lounge to double check after you obtained your boarding pass ?
I HAD NO TIME DUE TO THE CARD ISSUE. INFACT WHEN I RETURNED BACK TO THE CHECK IN, AFTER TALKING TO EASYJET CALL CENTRE & DRAWING CASH TO PURCHASE A FRESH TICKET.THE CHECK IN STAFF HAD TO CALL, TO SEE IF I COULD BE ACCEPTED. I WAS TOLD THAT I COULD. MY SUITCASE WAS ACCEPTED AND I MADE A DASH FOR GATE 102 KNOWING HOW FAR IT IS.
If two or more flights are shown going to Malaga, did you verify that your own flight No and Departure time was on the TV screen or did you solely take it for granted that the person handing you the boarding card was correct ?
THERE WERE NOT TWO FLIGHTS LEAVING SIMUTANEOUSLY. AND AS I HAD NO TIME I TOOK MY BOARDING CARD & MADE IT TO GATE 102.
Bearing in mind that hundreds of passengers were waiting on that morning and there was such disruption ?
In my experience, the screens at Departure lounges do show correct information ?YES, IT DOES SHOW CORRECT INFORMATION NORMALLY. I USE THE AIRPORTS, ATLEAST TEN TIMES A YEAR
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@costa_light wrote:
The distance between Gates 102 and 45c is quite far.
Did you consult the TV screens in the departure lounge to double check after you obtained your boarding pass ? If two or more flights are shown going to Malaga, did you verify that your own flight No and Departure time was on the TV screen or did you solely take it for granted that the person handing you the boarding card was correct ? Bearing in mind that hundreds of passengers were waiting on that morning and there was such disruption ?
In my experience, the screens at Departure lounges do show correct information ?Are you sure the distance between Gates 102 and 45c is quite far?.
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I had approached a Sunday broad sheet papers, who have taken up my events with Easy Jet.
EJ, Press office has had apologised to me via the paper & advised me that the error happened due to ” administrative error ” & had offered me
£100 travel voucher with EJ to be used in the next six months.My, reply to them, what makes EJ think I would like to travel with them given a choice & what guarantee is there that the voucher would be accepted at the check in, if flight booking confirmation was not accepted.
I am holding back the legal proceedings until the Newspaper publishes my encounter with EJ.
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Mario: I know that these airlines are no frills. How many sins does “no frill ” covers.
The basic responsibility is to ensure that they take passengers from A to B, along with their luggage safely. I do not expect them to do more or less.
I,only travel the no frills airlines as a last resort. I don’t have a problem of paying extra as I am old enough to know that you get what you pay for.
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I can understand your annoyance Shakeel. However, I must say that my friends and I have travelled with EJ for around 4 years – probably 9 or 10 times per year and apart from a couple of delayed flights – have had no significant problems.
I think it is important to expose problems – but I also think that a balance has to be stuck between totally villifying EJ and obtaining what you as an individual will require to get the matter resolved to your satisfaction.
Every person’s experience is different and many will be satisfied in their dealings with EJ. That’s not say that those are who treated badly don’t have a right to get their “pound of flesh.”
Hope you get the situation resolved soon.
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Oliver B,
Before EJ, alleged claimed the fraudulent use my card. I had no problem with them. Even though I would not travel EJ & Ryanair, given an option.The issue is when things go wrong how does the business resolve it ???.
I just wanted to warn people of it. If you turn up at the Airport with your family around six in the morning, only to be told that you cannot fly.How do you explain to your kids, where do you find the extra money to purchase a new set of tickets, specially at this point they will not let you use another card. You will also end up, losing a day or so of your holidays.
Travel Insurances are not very keen in dealing against cost airlines.
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you should stop the whinging, and if the kids complain whack them round the ear.
that should solve the problems for you.
i flew e.j. last year going to barca. had to divert to paris, cos some idiot was having a heart attack on board, so damn inconsiderant. anyway we had to get off the plane and then told not another one until following morning. this being early evening when landed. sad thing was there was some sort of do on in paris that evening and there was no accommadation to be found at all. we were lucky as had a friend who lives there, so not to bad for us.arrived in the morning to fly on to barca, and funny enough the only one that looked good on the flight was the guy who had the heart attack, as he was ok only a false alarm. got back to england a week later ready to throw bricks etc at e.j. about our problems (there was 4 of us), but by the time i got round to it there was a cheque on the mat for £760-00 and that without asking. bearing in mind the flghts only cost me £250-00 not bad heh. about whacking the kds around the ear, prob not a good idea, bit my 2 kids reminded me some time ago that i was not allowed to, so i said that i would anyway, then when the police came i would whack them again, then when i got out of prison i would whack them again, THEY GOT THE MESSAGE. I DONT ADVOCATE VIOLENCE AGAINST KIDS ESPECIALLY AS MINE ARE NOW 18 & 20 NOW. -
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hey shakeel, now if I am not mistaken, yours is a Muslim name? If you are Muslim, it is possible that something might have triggered EasyJet to try to deny you boarding the flight. Maybe they did not want to tell you this outright but instead used the reason of the fraudulent credit card to deny you.
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Irrespective of race, religion, colour. You may recall that the super model Noami Campbell was/is barred from travelling BA.
A purchase of a ticket is a contract & in this instance BA did not wish to enter into a contract with her. Which BA has a right to do so.
In my instance a flight confirmation was issued by EJ and they should have honored it. As it happened EJ did issue me another ticket on payment of cash.
Besides as with my EJ, earlier experience nearly two months before on my flight to Italy, EJ should have blocked me and not issue a flight confirmation they had two or more to do so. I do not have a problem with them or anybody else who do not want to enter into a contract with me
As, EJ press office has confirmed to Sunday paper that it was due to “admin error” interpret this which ever you like.
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@shakeel wrote:
Irrespective of race, religion, colour. You may recall that the super model Noami Campbell was/is barred from travelling BA.
A purchase of a ticket is a contract & in this instance BA did not wish to enter into a contract with her. Which BA has a right to do so.
In my instance a flight confirmation was issued by EJ and they should have honored it. As it happened EJ did issue me another ticket on payment of cash.
Besides as with my EJ, earlier experience nearly two months before on my flight to Italy, EJ should have blocked me and not issue a flight confirmation they had two or more to do so. I do not have a problem with them or anybody else who do not want to enter into a contract with me
As, EJ press office has confirmed to Sunday paper that it was due to “admin error” interpret this which ever you like.
Right, but the fact is that in today’s world a Muslim man, travelling alone(I assume you were?), on a one way ticket is suspect and will be subject to additional scrutiny. The airline is completely within their right to do so.
An “admin error” can be an explanation for a lot of things. It could be that your name matched someone’s on their “no fly list”. Even though you bought the ticket again in cash, you were effectively not allowed to board the flight as you were given a wrong boarding card.
Maybe EasyJet was being some what over zealous. But, if that is the case, I will not fault them. I would rather that they go over board if there is the slightest hint of suspiscion. Even it means that innocent people are inconvenienced. You can’t be too careful in these times.
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Mario: This incident had been taken up to highest level of EJ management & I hope it had helped them to look into their system’s weakness & help EJ to train their staff to respect the hands that feed them & their share holders.
The, above in turn should help others passengers, who can fly on the day that they have their flight confirmation and not fall foul of the system & not be ill treated by their staff.
You are indeed correct that the settlement was relatively easy due to Sunday Times. Failing this I would have taken them to Court. What is Ironical that they are going to credit the £550 to the same alleged fraudulently used account.
The drinks are on me now, which I am happy to share with my friends.
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I have just seen the program on the web. I have voted by my feet & do not travel by them anymore. This what others should do.
First of all, I dont buy that they are cheap unless of course you book months in advance. Further cheap does not mean it has to be nasty.
In my opinion it is the policy of the management to operate in the jaw droppingly bad manners & as such has not sent the staff who all claim to be subcontractors to any charm school.
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I use skyscanner and fly whoever’s cheapest. As Luton and Birminham are my airports BA ain’t an option. However I’ve had very bad problems with BA in the past. All airlines are b*stards.
Never had any problems with either ryanair or ezy. If i did i would just take them to the small claims court which i’ve used with other companies and always got my money.
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Agree to the rules is one thing. The flight confirmation is only issued once you have agreed to the rules by ticking the box.
Accusation of fraudulent use of cards in not in the hands of the customers. In my case (also in the case highlighted by the program) EJ had three weeks to advise me to not to turn up at the airport because I would not have been flying anywhere. ( I am not a member of the plane watchers to spend my time at the airports ).
The truth is that they do not care. Its for Joe public to take stock of who they want to do business with & how they wish to be treated by them. If one is wishing to forgo ones self respect & dignity for a few £s that is their choice.
What, people may not be aware that a large percentage of EJ revenue comes from outside Britian.
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@shakeel wrote:
I have voted by my feet & do not travel by them anymore. This what others should do.
Shakeel, you have made your point – about a non-property related issue – ad nauseum.
I was making it clear that I think Easyjet in general do a good job. Myself aside, they must have been doing something right over the last decade. Their growth record and profitability speaks for itself. It is more than just being in the right place at the right time, plenty of other airlines have tried and fallen by the wayside.
You are perfectly entitled to deny them your custom. I´m certainly not going to be told by you or anyone else for that matter which service I should or should not purchase. Frankly I think it is childish of you to resurrect a long dead thread to satisfy your need to gripe about this particular airline.
For goodness sake get a life and move on!
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“Shakeel, you have made your point – about a non-property related issue.”
I agree that it not a directly related matter. However we need to get to our properties at a reasonable cost & certainty.
“I was making it clear that I think Easyjet in general do a good job. Myself aside, they must have been doing something right over the last decade. Their growth record and profitability speaks for itself. It is more than just being in the right place at the right time, plenty of other airlines have tried and fallen by the wayside. “
Agree.
“are perfectly entitled to deny them your custom. I´m certainly not going to be told by you or anyone else for that matter which service I should or should not purchase.”
I have not asked you or anybody else with whom they should do business with.
“I think it is childish of you to resurrect a long dead thread. “
I did not resurrect. It was Markfish.
“to satisfy your need to gripe about this particular airline.”
My gripe has been satisfied with a more than adequate compensation & another one pending Court hearing.
Sadly today’s times things only get noticed, when businesses are taken to Courts &/or compensations paid out. As Sorry does not appear on the company balance sheet.
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@shakeel wrote:
I have not asked you or anybody else with whom they should do business with.
Really? You seem to have ignored my direct quote from you.
@shakeel wrote:
I have voted by my feet & do not travel by them anymore. This what others should do.
If that is not asking – indeed telling – people not to do business with Easyjet then what is it?
I have had my say and will now stay out of this. If you want to continue ranting don´t let me stop you.
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