Trying to pay outstanding electricity bills with Endesa has proved to be a draining, time-consuming experience that left me shouting down the phone on more than one occasion.
After an inheritance event earlier this year I needed to change the electricity contract for a property on the Costa Brava to my wife’s name, change the bank account for direct debits, and pay all outstanding bills. I thought it would be fairly straight forward, as it’s not like I’m trying to wriggle out of paying a bill or switch supplier, which many companies try to obstruct. I’m trying to pay them, FFS. But I found dealing with Endesa as bad as dealing with the Spanish bureaucracy, another organisation that can grind you down.
I tacked the task in two steps, which was a mistake. First I tried to change the contact to my wife’s name, and then change the bank account for payment. The first step was achieved after much gnashing of teeth, the second step is proving even more difficult.
The problem is the system won’t let me register online because the situation is slightly complicated: Change of owner, change of bank account, and me doing it on behalf of my wife. Everytime I try it takes about 10 minutes, and I just end up with an error message.
So let’s try the phone. Everytime I ring I have to listen to minutes of adverts and options before I get taken into the maze of automatic options, all of which end up with the system hanging up on me. I’ve wasted hours on the phone this way. Screams have been heard coming from my office.
So what about email? Sometimes they get back to me, sometimes they don’t, and they never solve the problem.
So the final resort will be going to an Endesa office in person. A job for Monday, but I suspect they may still find a way to thwart my attempts to pay them.
What the experience has taught me is I need to change electricity supplier as soon as the bills are paid. Though I speak Spanish I’ll be looking at companies that offer a service for non-Spanish speakers. I’ve heard good things from readers about Energy Nordic, there’s another company called Mariposa Energy I want to check out, and I’ll also look at Pepeenergy, a low-cost option I like the look of though they don’t seem to offer an English language service. I’ll report back, but in the meantime I’m open to any suggestions from others.