Rockitt aka Richard, clearly everyone knows who you work for so that’s not an issue.
I would be genuinely interested to know what staff turnover is like now at your Company as in the past that contributed to disgruntled clients not being able to contact the original sales person? Since you maintain your personal honesty there, has the Company changed any of it sales procedure to gain better credibility, and does it now recommend people appoint independent lawyers as opposed to the usual ones? What is the current after-sales/customer care like now?
Claire, any chance of showing the link to the Mail’s article last Saturday please as I missed it?