“they were a disorganised mess and didn’t appear to have any strategy for dealing with offers, they just gave us loads of BS and in some cases never got back to us”
Are you surprised. People working in banks get their positions through contacts. They are not trained or the Banks believe in spending any money on training them, staff from Manager down to a Cashier are de motivated. They prefer to cheat & rob people rather than actually do a transparent trascation.
(Charging €100’s for a bankers draft is a good example).
The Banks like all other institutions in Spain do not work they are simply dissjointed.