Logan: I know the spanish mentalty to well & will not waste my time talking to them or reasoning with them. The people in senior position’s are not there because of their banking/business accuman. ( by trying to deal with them in the capacity that you mention you are only rubbing their already highly inflated ego )
They are there due to contacts & do not feel that they are fortunate enough to have had the door opened for them to have the job. On the other hand I cant also blame them as people around them or their senior’s are equally incompetant.
Further its not only Banks. The Spanish enterprises do not train staff or feel that their staff is is their biggest asset.