Thanks for the update Gary – I’ve been through a similar process in Madrid a couple of times. Most agents just don’t seem to care – they don’t prepare any details for the property, they don’t know how big it is, or what the situation is with the seller. They just turn up with the key and open the door. I’ve lost count of how many times I’ve seen photos of a bathroom on idealista, and they haven’t even bothered to put the toilet seat down. You also see many photos that give away how long the property has been on the market for – such as snow outside, or the date printed on the photo.