To Spain and Stina, many many people have had problems dealing with this company O. E., they have been discussed at least 4 times in the Sunday papers, and on television re mis-selling etc so you are lucky not to have bad experiences of them. There are plenty of links on earlier postings regarding them on this site, hopefully they are improving their sales tactics at last???????? I’m not so sure having recently spoken to them as a potential buyer.
Personally I would advise trying smaller agents, less overheads, probably less commission as a result. Staff are always moving on from O.E. etc which then gives them an opt out ‘naughty sales person shouldn’t have told you that etc’ ‘it doesn’t represent the views of our company etc’