Reply To: Foreign Currency Exchange Companies


We have serious misgivings between the traded rate of exchange and the rate FC Exchange gave us on the ‘phone at the time of the trade. Does anyone know if or how we can obtain a copy of their exchange transaction of our money – (Freedom of Information Act or similar?).
A further misgiving is that our UK sterling was paid into Lloyds of Pall Mall (London) but although FC Exchange has their Head Office and registered address in London, our Euro funds were transferred to our Spanish bank from a residential address in Berkhamsted – an address which was associated with one of the directors of FC Exchange at the time.
Can anyone shed any light on how this could happen or are we right to be suspicious?