sounds like the 79 act is there for a very good reason. I think most people with their head screwed on would take agent talk (or any sales talk concerning large amounts of money for that matter) with a pinch of salt, (it’s his/her job to sell) and then go and check out the real facts as far as they can for themselves. Sometimes though, for various reasons, the agent is the only one who might have the answer to a question, due to their knolwedge of the product. In that scenario, it would be nice to feel you will get the truth. So many have been let down on that score, that it doesn’t suprise me that hostility towards agents is rife.
….and lawyers, surely they should be far more accountable than they are at present?, at some stage we all have to trust someone!