Just an update on this. I emailed Sur in English to tell them of my experience with Telefonica in English as they place a lot of adverts with them.
I received an email from T in E and they have now refunded my monies plus €15 which I guess was for my inconvenience.
If Sur in English hadn’t got involved I would never have been reimbursed. I would still advise people not to deal with this company.