So – you have had your residencia (which lasts for 5 years I believe?) and yet you still only have “basic Spanish” – not even good enough to negotiate the incredibly simple procedure of renewing your residencia? How on earth did you acquire it in the first place? Pay someone?
Is that not embarrassingly and shamingly typical of so many expat Brits?! No wonder the Spanish don’t like us. Where and amongst whom have you been living for the past 5 years?
Would you be so tolerant of somebody who had lived in the UK for 5+ years and yet still couldn’t fill in a simple form in English? I hope so for your sake.