Hi Frank/Dan, wow that was an interesting read.
I have a bit of a problem with Ocean Estates as you may have gathered, and I know that H2O employed many of their staff who had misold at Ocean, including the head of their sales marketing I believe, a rather naughty Scot´s woman, she´s probably still there.
Did you have training with Ocean aka Awful Estates and do you know much about their current status as they seem to have given up on their huge advertising, closed a few offices etc? I know Macdonalds left or handed over. They had such a lot of bad Press particularly from the S. Times. 8)