That’s ok Chris, in fact you seem quite benign compared to Banks right now 😉
Guess what though, people power works, I’ve just had a result!
My P. Relationship Manager at HSBC called me after starting this topic which she didn’t know about, she’s just returned from holiday. Anyway, I’d started banging on to the CEO of HSBC and others at Head Office about their dismal returns compared to other institutions.
She told me that the account they were dropping the interest rate on (affecting me), had just been increased surprisingly by another .17% ish from July, (still lower than what we had fixed for the year to 10th August though) and was all because of my emails. I asked if she was sure of that and she confirmed it coming from an inside source. She then asked if others could write in to Head Office as this strengthens the case for increases and better service too. Every time I’ve moaned at them, they’ve taken notice it seems, not always the full result but better than nothing.
So the moral of this is, you need to complain to get things done, it’s just a bit tiresome to feel you have to do it 🙄