@angie. while I appreciate that most Brits needs an apology in connection with their property dealings. The Spanish & French just do not apologise as they feel its beneath them to do so.
When I discuss with them that it shows signs of maturity, humality & acceptance that as we all make mistake it is magnamous to do so. Que is the expression.
After all if they did not make a mistake they did have to go for confession !!!.