MOVISTAR

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This topic contains 5 replies, has 4 voices, and was last updated by Profile photo of Anonymous Anonymous 8 years, 6 months ago.

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  • #54001
    Profile photo of Anonymous
    Anonymous
    Participant

    Nothing to do with property directly, BUT COULD BE A WARNING TO ANYONE WITH A CONTRACT WITH MOVISTAR.

    I am trying to cancel a mobile phone service with that wonderful company Movistar, for a Chinese friend .I think to date I have phoned 6 times, everytime they tell me something different. The latest is that as the line is n´t mine the person in whose name the contract is in will have to call Movistar. They do not have a fax number where the cancelation can be sent. Their foreign dept can help, I asked the idiot operator if they speak Chinese “No lo se,” I do n´t know.

    Please help, I feel like writing to the Ombudsman but know it will be a waste of time.

    Any ideas anyone please, pleaSe, please.I do not want to just tell my friend not to pay any bills as Movistar will then blacklist her with the credit agencies here.

    I feel in a catch 22 situation.

    Thanking you in anticipation.

  • #83253
    Profile photo of Anonymous
    Anonymous
    Participant

    These situations can turn into a nightmare. Obviously the Company wants to delay cancellation for as long as possible to increase revenue.

    You wouldn’t believe the problems I had trying to cancel an Internet Service Provider. I was paying monthly by credit card and emailing / phoning had no effect. Writing eventually worked. But my letters were ignored. So I sent a letter giving a termination date and then cancelled the Direct Debit. I still didn’t hear anything so also cancelled the card.

    That seemed to do the trick but what a lot of hassle 😥

  • #83283
    Profile photo of Anonymous
    Anonymous
    Participant

    I guess that getting a fluent Spanish speaker should help, but in the end I would just cancel the payments with the bank.

    I have to cancel some bills soon, as I’m moving house. I’m sure it will be a problem 😥

  • #83289
    Profile photo of Anonymous
    Anonymous
    Participant
    El anciano wrote:
    I guess that getting a fluent Spanish speaker should help, but in the end I would just cancel the payments with the bank.

    I have to cancel some bills soon, as I’m moving house. I’m sure it will be a problem 😥

    I am totally fluent in Spanish .As I mentioned in my posting if my friend tells the bank not to pay any more bills from Movistar, they will blacklist her with various credit rating agencies and if she needs a loan or mortgage this blacklisting will come up straightaway.

    I know lots of people who have had this problem , Telefonica and Movistar blacklist everyone who owes them money, makes getting a mortgage or loan just about impossible, UNTIL THE DEBT IS PAID.
    Digital Plus is another, they blacklisted the wife of a friend who had been dead for 7 years, I sent copies of the death certificate, to the debt agency they took no notice and kept sending the same letter for months on end , I kept sending the same reply. Finally I phoned them and the guy there told me that basically they take no notice of letters, faxes, emails quoting extenuating circumstances , they just try to shame or wear down the person so he/she pays up just for a quiet life.

    I never have any problem with the electricity board,gas company or water boards. Telephone companies do seem a big problem here ,ONO was a nightmare a few months back. It seems once you sign up with them they will use all sort of tactics not to lose you. A favourite one, is to give the wrong fax number , where it is necesary to send the request to cancel their services. Thank God I have n´t got a contract fixed line or mobile, just spend 5 euros a month sending texts on my mobile or using the local locutorio or phone cards for phoning UK.

  • #83291
    Profile photo of Anonymous
    Anonymous
    Participant

    Sorry, I missed that about blacklisting. I didn’t know they would do that.

    Anyway, I don’t know the answer to your problem. But if it were me I would go into one of the Movistar shops and demand they tell you how to terminate a contract.

    I would also search google.es for “foros movistar” you may find an answer in a movil foro

    Let us know if you find the answer to this problem.

  • #83296
    Profile photo of Anonymous
    Anonymous
    Participant

    Movistar are quite persistent when in comes to trying to get your business – I have just had 3 calls in a row from them, all of which I ended hanging up on the caller as they did not get the message that No, I did not want to listen to their sales pitch, no I was not interested..if they ring again, maybe I should ask about your friend 😀

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